Frequently Asked Questions
FAQs
Northside House Cleaning is committed to providing a consistent, high-quality service to all our clients
Our prices are tailored to your home, not a one-size-fits-all price list. After the 30-minute Walkthrough, we'll provide a clear, upfront quote. You'll know exactly what you're getting and what you'll pay before making any commitments.
Absolutely! We understand that your needs will change over time, and we want every clean to match those needs. We can adjust your service agreement to add, remove, or swap services.
We offer multiple easy payment options, including:
Direct deposit
Credit Card
You'll receive an itemised report after every clean that captures exactly what your team delivered.
Where possible, we use low toxicity plant-based cleaning products. Sometimes we may recommend harsher chemicals in consultation with you.
Of course. Our low-volume, local focus gives us great flexibility to adjust schedules. If you need to change your cleaning slot just get in touch with us and we can discuss alternatives.
Not at all. We'll work with you to arrange access to your home, which could include:
Leaving your key in a lock box
Providing access codes
We are committed to delivering exceptional results. After each clean you'll automatically receive a link to provide feedback. You can also get in contact with us to express your concerns via phone or email.
Within 48 hours, our team will return to your home to correct the issues at no extra cost.
Yes. We arrive fully equipped with everything we need to get the job done. This helps us work efficiently and ensures we are ready to get to work as soon as we arrive.
Something else on your mind?
Complete our enquiry form, or reach me directly at nat@northsidehousecleaning.com.au or on 0434 874 525